Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") describes how LUKHAVA 111 LLC (hereinafter referred to as "We," or the "Company") collects, uses, and protects your personal data. Our goal is to ensure maximum transparency and the protection of your data in accordance with the legislation of Georgia.

1. Information on Data Protection

Legal Basis: We operate in compliance with the Law of Georgia "On Personal Data Protection."

Data Controller: LUKHAVA 111 LLC (Georgia).

2. Information We Collect

We collect two types of information:

A. Data You Provide to Us (Contact Form, Orders, Bank Transfers)

We collect data when you use the Contact Form, place an order, or make a payment (bank transfer). This data includes:

  • Identification Data: Name, Surname (including those reflected in bank transactions).

  • Contact Data: Email address, Phone number (including WhatsApp).

  • Financial Data: Name/Surname of the remitter and transaction details (for bank transfers).

  • Shipping Data: Exact delivery address (in case of an order).

B. Automatically Collected Data (Cookies)

Our website uses cookies and similar technologies to enhance your experience:

  • Google Analytics: Analysis of visitor behaviour and page views.

  • Facebook Pixel: Remarketing and measurement of the effectiveness of advertising campaigns.

3. Purpose of Data Use

We use your data only for strictly defined purposes:

  • Order Fulfillment and Transaction Assurance: Product delivery and identification and processing of the payment (funds received).

  • Customer Service: Responding to your inquiries via the Contact Form or WhatsApp.

  • Marketing: Displaying relevant advertisements to you (remarketing) through Facebook Pixel.

  • Site Improvement: Analysis of our services and website functionality using Google Analytics.

4. Sharing Data with Third Parties

We do not sell your personal data. Data may only be shared if necessary to carry out our activities:

  • Delivery Services: Your address is shared with the courier for order fulfillment.

  • Analytical Platforms: Google Analytics and Facebook Pixel (collect data anonymously).

5. Your Rights (According to the Law of Georgia)

You have the right to request:

  • Access: To know what data we process about you.

  • Rectification/Update: To request the correction of inaccurate data.

  • Erasure: To request the deletion of your data (except in cases specified by law).

  • Objection: To object to the processing of your data for marketing purposes.

To exercise these rights, please contact us using the contact information provided below.

6. How to Contact Us

If you have questions regarding this Policy, please contact us: